FAQ (Frequently Asked Questions)
How to contact PAHO Publications about
For questions concerning orders, please contact the PAHO Distribution Center:
Tel.: (301) 617-7806
Fax: (301) 206-9789
To learn more about the Revista/Journal, including subscription and quantity discounts, contact:
PAHO Subscription Service
P.O. Box 1897
Lawrence. Kansas, U.S.A.
Tel.: (1-800) 627-0326 X221 (U.S only)
Tel.: (785) 843-1235
Fax: (785) 843-1274
To learn more about contributing to the journal, please go to:
Signing up for the e-mail newsletter will allow you to receive information about new PAHO publications, special offers and promotions.
To receive our e-mail newsletter, please go to the e-mail subscription page, enter your e-mail address and select the book topic(s) of your interest and click continue.
To stop receiving our e-mail newsletter, click the box next to Unsubscribe. Click Coninue and you will be unsubscribe from our e-mail list.
All information submitted to PAHO is not share with or sold to any third party
The PAHO Publications Area is pleased to send review copies to scientific journals. Please contact our editorial office to request review copies: firstname.lastname@example.org
How to order from PAHO
We invite you to browse our bookstore. You can start in our Featured Publications. To view a book, click on the cover or title. When you decide to purchase an item, click "Add to your shopping cart". You can continue to select items for purchase by clicking "Continue shopping" or go to any other page. Items will remain in your shopping cart until you choose to check out. To finish the transaction, click "Check out/Purchase" on the Shopping Cart page.
Order by phone, by fax, mail or by e-Mail
To order from our distribution center, clients in the United States can dial PAHO's toll free number 1-800 472-3046. Clients outside the United States should call (301) 617-7806.
For your convenience, an order form in PDF (Portable Document Format) is available. Adobe Acrobat Reader, a free downloadable program is required to view and print the order form. To order by fax or mail, print the order form, fill it out and send it to us. Please do not forget to include the appropriate shipping costs in your calculations.
Click here to download the order form.
Click here to download Adobe Acrobat program without charge.
PAHO Sales & Distribution Center
P.O. Box 27
Annapolis Junction, MD 20701-0027 USA
To place an order by email, send it to email@example.com. Please include title(s) of the publication(s), your name, shipping address, billing address (if different), daytime phone number and payment information. PAHO can not deliver international orders to P.O. boxes.
Request Pro Forma Invoice
You may also ask for a Pro Forma Invoice by emailing or faxing the PAHO Sales and Distribution Center (firstname.lastname@example.org). Please include book's title and order code, institution name, address and fax number.
To order in person, you can visit the sales agent in your country or visit the PAHO Publications Office in Washington, D.C.
525 23rd Street, N.W.
Washington, D.C. 20037
9:00 am - 12:30 pm
1:30 pm - 5:30 pm
Telephone: (202) 974-3086
Fax: (202) 338-0869
In the United States clients can choose to receive their purchase by regular service or express service. In all other countries we offer our guaranteed low cost delivery. See the table below for delivery times and pricing.
Value of Order
WITHIN THE USA
OUTSIDE THE USA
One rate/Precio único
US $1 - 13.99
US $14 - 24.99
US $25 - 49.99
US $50 - 99.99
US $100 - 149.99
US $150 - 224.99
US $225 - 300
24 hours if ordered
For orders of US$ 300.00 or more, call (301) 617-7806 or fax (301) 206-9789.
The PAHO Publications Area cannot estimate the charges that may be assigned to a package on entering a country. Please note that clients are responsible for any customs charges, tariffs, taxes or brokers fees that may be levied.
Orders within the United States
- Credit Card: we currently accept VISA, Master Card, and American Express.
- Checks and Money Orders by fax, phone, or mail: we accept Checks and Money Orders denominated in U.S. dollars against a U.S bank, payable to PAHO. You can pay by any of these methods by filling out the order form and sending it to:
PAHO SALES & DISTRIBUTION CENTER
P.O. Box 27
Annapolis, Junction, MD 20701-0027 USA
Telephone: (301) 617-7806
Fax: (301) 206-9789 or (800) 472-3046
Orders outside of the United States
- Credit Card: we accept, international VISA, Master Card, and American Express. To pay cash or check in local currency: contact the booksellers or the PAHO Representative Offices in each country.
- Pay by fax and e-mail: you can pay by fax or e-mail by filling out the order form and sending it to Washington or by sending your personal and credit card information to email@example.com
- Wire Transfer: you can deposit in US$ dollars to the following account:
McLean, VA 22102
Favor of: Pan American Sanitary Bureau- PUB – No. de factura
Transfers must be in US Dollars (US$)
Please contact us first (firstname.lastname@example.org) to get your the invoice number.
How to find a publication
Searching by title can be done from any page in the bookstore. Enter part or all of the title in the search window at the top of the page.
PLEASE NOTE: When using the search functions in the bookstore, you search within the Bookstore only. To search within the PAHO website, excluding the online bookstore, click here
Searching by complete list allow you to see all PAHO publications available for sale.
When you search by other criteria, you will find the following options:
- Searching by title: enter the exact title or a word of the title and press find it. The search engine will try to find the book. If no book is found, try another criteria.
- Searching by topic: enter a word that refers to the topic of the book that you are looking for. If no book is found, try with another method.
- Searching by Order Code: if you know the Order Code, please type it leaving a space between the first two letters and the numbers. For example, Drug Abuse Order Code: SP 522.
- Searching by ISBN: if you know the ISBN number, please write it down (ISBN: 92 75 11536 6) as follow 92 (space)75 (space) 11536 (space) 6.
- Searching by publication year: by selecting a specific year and then clicking find it, you will see a list of all the books published in that year. Likewise, you can include out-of-print books in your research by checking this box.
- Searching by series: by selecting a specific series and then clicking find it, you can get a list of all the books that belong to the series. Likewise, you can include out-of-print books in your research by checking this box.
Other General Questions
Note to professors: Please indicate your university and the course you teach.
Booksellers to receive special discounts contact the PAHO Publications Program in Washington, D.C. by phone (202) 974-3086 or fax 338-0869.
Multiple copies discounts are also available:
10-24 copies: 10%
25-49 copies: 20%
50+ copies: 30%
PLEASE NOTE: Customers may apply only one discount towards their purchases.
Due to budgetary constraints and the increased cost of distribution, PAHO can no longer provide books free of charge. In order to assure the optimal availability of PAHO publications in the countries, a limited number of centers have been chosen in each country to receive PAHO publications so that these publications can be made available to the population at large.
We invite to you browse PAHO publications at the center closest to you in your country.
Privacy & Security Issues
The PAHO Publications Program takes precautions to ensure that your credit card information and your personal information are secured.
All credit card information is transferred by Secure Sockets Layer (SSL). Credit card numbers and all other purchase information is encrypted and then sent from the buyer's server to the PAHO Web server. If you can not access the SSL, your information will travel without encryption to the bank for authorization and then be erased.
PAHO Publications Program does not store your credit card information on the Organization's servers. No one can get your credit card number from our system because we do not store it on our server. While this method ensures your security, it also requires that you re-enter your credit card number every time you place and order with us.
No information submitted to PAHO is shared with or sold to any third party. However, we will occasionally send you announcements about forthcoming PAHO publications we think will interest you.
Return Policy and damaged
PAHO Publications Program is not responsible for books damaged or lost in foreign mail systems and must charge for the reshipment of lost or undelivered orders.
All sales are final. PAHO Publications Program will replace a book if the book delivered was an error on the part of PAHO.
The PAHO Publications Program will not issue cash refunds for returned books. Credit will be issued directly to the buyer only if the original book is no longer available.
How to request rights or permission for PAHO Publications
Information products of PAHO enjoy copyright protection unless otherwise stated. All rights are reserved. PAHO welcomes requests for permission to reproduce or translate its publications in part or in full. For permission to reproduce figures, charts or a complete publication, please click here to fill out the application form or you can also send your request by e-mail: email@example.com
Authorization to photocopy items for internal or personal use or the internal and personal use of specific clients and for educational classroom use should be requested in writing from the Copyright Clearance Center (English speakers):
Copyright Clearance Center
222 Rosewood Drive
Danvers, MA 01923
United States of America
Telephone: (978) 750-8400
Fax: (978) 750-4470
The PAHO Publications Program is pleased to send review copies to scientific journals. Please contact our editorial office to request review copies: firstname.lastname@example.org
Professors who are interested in examining PAHO publications for possible use in courses should contact us by fax: (202) 338-0869, or e-mail: email@example.com. Please indicate course and university, and include US$ 15.00 for shipping and handling if you live in the United States, US$ 20.00 if you are outside the United States
How to become a PAHO Sales Agent
PAHO is looking for distributors to offer our customers more local purchase options.
If you are interested, please download and complete this form and send it to:
Fax: (202) 338-0869
How to send PAHO a manuscript for a book
If you would like to submit a book proposal or a manuscript to PAHO Publicatons please e-mail or mail it to the following address:
Pan American Health Organizatin
World Health Organization
525 23rd Stree, N.W.
Washington, D.C. 20037
How to submit journal article for the Pan American Journal of Public Health
Manuscripts should be prepared using Microsoft Word (or Excel, Power Point, or other graphics software for the illustrations) and submitted through Manuscript CentralTM (ScholarOne, Inc.) at http://mc.manuscriptcentral.com/rpsp, which is the online manuscript submission and peer review system employed by the RPSP/PAJPH.
Authors who have difficulty using Manuscript Central should phone our office at 202-974-3046 or, if they speak English, contact Manuscript Central’s help line at 1-434-817-2040, extension 167 for calls within the United States and at 011-434-817-2040 for international calls.
What other PAHO resources are available?
PALTEX (The Expanded Textbook and Instructional Materials Program) is a joint technical program of the Pan American Health Organization (PAHO) and the Pan American Health and Education Foundation (PAHEF). A nonprofit organization that works closely with PAHO in various activities. Over a 30-year period, PALTEX has provided nearly 4 million medical and health science books and basic diagnostic instruments to students and health workers at over 600 institutions in 20 Latin American and Caribbean countries. PALTEX provides high-quality instructional materials at favorable prices for students and health workers.
PALTEX serves the needs not only of medical students, but also of a wide range of professional health disciplines, including nursing, dentistry, veterinary medicine, nutrition, and environmental health.
In addition, PALTEX publishes and distributes manuals and other materials focused on the needs of health services personnel at all levels of the health system. PALTEX meets the urgent need for updating and improvement of health workers' skills by providing materials especially designed for programs of continuing education.
Who can purchase PALTEX material?
Medical students and health workers from public and private institutions are the primary PALTEX users. PALTEX service centers are available in more than 600 participating institutions throughout Latin America, and in the offices of PAHO in 18 countries. In many countries commercial bookstores also offer a selection of manuals or books that are part of the PALTEX self-published series or are published as the intellectual property of PAHO.
For more information about PALTEX, please go to http://www.paho.org/English/PAHEF/PALTEX/paltex-home.htm
Polio Weekly Bulletin
The weekly Polio Bulletin is prepared using the Polio Eradication Surveillance System(PESS) program. In English and Spanish.
EID Weekly Updates
The purpose of EID Updates is to disseminate information on the latest public-health events that have been identified as risks to health, trade, and/or international travel. Most of these events are primarily due to infectious agents, while others are due to chemical or physical agents.
Weekly Measles Surveillance Bulletin
This weekly report on measles surveillance in the Americas is prepared using the Measles Elimination Surveillance System (MESS) program. Available in English and Spanish.
The EPI Newsletter includes articles written about disease outbreaks and surveillance activities in immunization programs in the Region. Bi-monthly publication.
The bulletin's main purpose is to publish periodically short accounts of and comments on the epidemiological activity of communicable, non-communicable and emerging and re-emerging diseases of priority public health concern as well as information regarding technical aspects involved in disease surveillance, prevention and control programs in the countries.
DISASTERS: Preparedness and Mitigation in the Americas
DISASTERS provides news about disaster preparedness activities in the countries of the Americas, publications reviews, upcoming meetings announcements and articles of current interest. In English and Spanish. Distributed quarterly.
Perspectives in Health
Published twice a year by the Pan American Health Organization, the magazine carries feature articles about different aspects of public health in the Americas.
Since 2000, the publication Cuadernos del Programa Regional de Bioética was replaced by the biannual scholarly publication Acta Bioethica, a journal that constitutes a pluralist source of perspectives and an open forum publishing qualified authors' contributions committed with the bioethical enterprise.
The EQUITY listserv disseminates information about resources relevant to any individual or organization working on Equity, Health and Human Development issues. themes such as research, public policies, health legislation, democracy, governance, health determinants, health economics, sociology, poverty, ethics, and gender equity. English and Spanish/Portuguese.
This electronic discussion group is a RESOURCE ONLY listserv to disseminate information relevant to any individual or organization working on women's issues.
The PAHO Headquarters Library
The PAHO Headquarters Library and Information Services supports the work of the Organization and provides a wide variety of professional and technical reference and information services covering a broad range of subject areas within the biomedical and public health field, including, historical information. It also collects, organizes, preserves and disseminates regional information produced by PAHO, both bibliographic and in full text, besides offering a selected collection on related health subjects affecting the people of Latin America and the Caribbean. The Library's collections are referenced in its electronic PAHO/HQ Online Library Catalog, accessible through the Web.
The PAHO Institutional Memory
The PAHO Institutional Memory Database (IM) is the official registry of the Pan American Health Organization's intellectual production collected at the Organization's Headquarters. It offers users access to the PAHO bibliographical records and digital collection dating from the Organization's inception in 1902. The database currently holds over 38,766 bibliographic references, of which around 23,627 represent selected full text materials. The system provides access to print and online materials, as well as other media formats. The database is maintained by the PAHO Library and is intended to preserve and disseminate current and historical documents of the Organization.
The Virtual Health Library
The Virtual Health Library promotes an equitable, universal, modern, and efficient access to relevant information generated by dynamics of public health in the Region.
The Virtual Campus of Public Health
The Campus is a public service of continuing education and information. Its main objective is to contribute to the development and improvement of the efficiency of public health management through the resolution of cases closely related with professional practice, as well as to promote the exchange of experiences among professionals in the sector and among public health institutions of various countries.